Student Help & Support

Get Started in Ultra
is the main online space for all UAA courses. Starting Fall 2026, all UAA courses will be in Ultra. Visit our page for more information!
Course Technologies
As a UAA student, you have access to many types of technology tools. Use this section to learn more about the technologies we support across our courses.
- Core tools: UAA provides these tools, including Microsoft Office 365, to students at no cost
- IT Services: Tech support and information, including help with the tools below. You can also contact uaa.techsupport@alaska.edu, 907-786-4646. and and also support students at those campuses. You can also find the phone numbers of community campus technology support teams on the IT Getting Help page under the “Other Support Options” tab
- Accessibility and privacy information for UAA tools
- UAA online class tech requirements
- Check out the Academic Support Services tab for information on UAA's test proctoring technology
- Blackboard
Blackboard
is the main online space for all UAA courses.
For help with Blackboard Ultra:
If you are a student who needs help in a Blackboard course, contact the UAA Technical Support Center at 907-786-4646, text “SUPPORT” to 844-705-0262, or email uaa.techsupport@alaska.edu.
The Learning Commons has Academic Coaches who can also help you with Blackboard basics.
Blackboard also includes an accessibility tool called . With this tool you can access alternative formats of files, including immersive reader, HTML, audio, etc.
- Blackboard-Integrated Tools
Blackboard-Integrated Tools
My Media (Kaltura)
Kaltura is a video recording, sharing, and viewing platform, similar to YouTube, but requires a UA login. Instructors may use Kaltura to post videos for you to watch. We recommend using Chrome or Firefox to view Kaltura videos. If you have difficulty watching Kaltura videos, contact IT Services for help. For more information about using Kaltura to record and share videos, take a look at the .
VoiceThread
VoiceThread is a platform for asynchronous discussions on slides, images, and video presentations. Your instructor may use it to post mini-lectures, host discussions, or assign student presentations. VoiceThread can only be accessed through Blackboard. Take a look at site for general assistance, or call IT Services for additional help.
Publisher content
Many instructors link to textbooks and publisher learning platforms. For help with these, use the platform’s help portal.
- Zoom
Zoom
With your UA login, you have access to claim a Zoom pro account. Follow the instructions to activate your account, download the app, and learn to use it. If your course uses Zoom for class meetings or office hours, your instructor will provide a link in Blackboard.
- profile display name, pronouns, and profile picture
- regularly to access new features and security fixes
- eWolf ePortfolio
eWolf ePortfolio
eWolf is UAA's ePortfolio tool. An ePortfolio is a digital space that can include a variety of media, such as text, graphics, images, documents, videos, and audio where items are gathered and curated, with a certain purpose and audience in mind. Some instructors, courses, and programs use these to encourage reflection on the learning process and demonstrate your learning and mastery across a project. Other resources can be found on the .
Student Rights and Responsibilities
Our courses adhere to all UAA Academic Policies and Processes as published in the most current version of the . Please take time to review both the Catalog and .
- Notice of Non-Discrimination
Notice of Non-Discrimination
The is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a against individuals on the basis of any legally protected status.
In Compliance with Title IX, you can choose to report harassment and/or discrimination to the UAA Office of Compliance and Rights. From their website, you make an , as well as find a list of confidential resources for support and advocacy.
- Disability Support Services
Disability Support Services
If you experience a disability or suspect you experience a disability, please contact Disability Support Services to arrange for approved accommodations. UAA is committed to providing equal access to learning opportunities for students with documented disabilities. To ensure access to your classes and your program, please contact DSS to engage in a confidential conversation about the process for requesting accommodations. (Meetings can occur by telephone or Zoom).
You are also welcome to contact the Disability Support Services office at uaa_dss@alaska.edu or 907-786-4530. Learn more about DSS at other Campuses by scrolling down the page.
Learn more about Disability Support Services: - Academic Integrity
Academic Integrity
Academic integrity is a basic principle that requires students to take credit only for ideas and efforts that are their own. Cheating, plagiarism and other forms of academic dishonesty are defined in the .
Instances of cheating, plagiarism and other forms of academic dishonesty will first go through the student conduct process and then, if a violation of the Student Code of Conduct is found, academic sanctions may occur in addition to disciplinary sanctions. The are outlined in the UAA Student Handbook.
To learn more about academic integrity, take the UAA Academic Integrity Training. To access the training:
- Log into Blackboard
- Click this link to open the
- Click Enroll.
- Select Academic Integrity Training from the left menu
- Click UAA Academic Integrity Module to open the training content
For more information, review the UAA/APU Consortium Library’s .
- Academic Disputes
Academic Disputes
The University has policies related to your rights as a student and the process for working through any disputes you may have. Those processes can be found in the section of the Catalog covering and the Academic Dispute Resolution Procedure.
Students are responsible for knowing registration dates and deadlines.
Academic Support Services
These services can help you excel in your courses and fulfill your academic goals. Reach out to them early for the best results.
- Academic Advising
Academic Advising
Begin your university experience by meeting with an academic advisor to determine the best program for you and plan a degree route to graduate in a timely manner. Visit Academic Advising to find your advisor or or log in to Navigate to schedule an appointment with your advisor.
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Faculty
Faculty
UAA faculty are the best resource for academic support. Regular communication with professors can help you stay on track with your course assignments. You can find your instructor’s contact information and office hours on the course syllabus.
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Learning Support
Learning Support
Learning Commons
The UAA Learning Commons is located on the first floor of the UAA/APU Consortium Library. The Learning Commons offers student learning support resources for all UAA students, including a math lab, writing center, academic coaching center, tutoring in select subjects, and on-campus computer labs and study areas. Many of their services are available virtually.
Community Campus Resources
- KPC and
Online Tutoring
In addition to online tutoring through the Learning Commons, all Âé¶ąÎŢÂë°ć residents can get tutoring through the Âé¶ąÎŢÂë°ć Library Network’s program with . This service provides help on K-12 and intro-level college subjects.
Disability-Related Accommodations
UAA is committed to providing equal access to learning opportunities for students with documented disabilities. Please contact Disability Support Services (DSS) to arrange for disability-related accommodations. More information about DSS is available in the Student Rights & Responsibilities tab of this website and on the Getting Started with DSS page.
TRIO
TRIO Student Support Services provides academic mentoring and other student support services for first-generation, low-income, and/or students who experience disabilities.
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Libraries
Libraries
The resources include electronic books, databases, online periodicals, substantial on-campus collections, and interlibrary loan. Libraries also have quiet study areas and access to computers. All UAA students are welcome to use the Consortium library resources:
The community campuses also have libraries for their students’ use:
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Online Classes
Online Classes
Please review the IT Services for online classes.
Check with your academic advisor to be sure you understand how to participate in your online courses and keep up with activities. The Learning Commons academic coaches (under Learning Support above) can help you master Blackboard.
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Test Proctoring
Test Proctoring
Test proctoring ensures that test takers adhere to testing guidelines and prevents academic dishonesty. Test Proctoring is done in a variety of ways at UAA. If you are eligible for disability-related accommodations on tests, please contact Disability Support Services for support.
Remote Proctoring with Honorlock
Online courses at UAA may use , a remote proctoring service. Check your syllabus to learn whether your course uses Honorlock. For more assistance with remote proctoring:
- Review the
- Contact
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Textbooks and Course Materials
Textbooks and Course Materials
Students are responsible for accessing required course materials. Before courses start, you can see what materials are required by checking the UAA Online Bookstore (all campuses). Print orders take time to ship, so order materials early if possible. Once the course is available in Blackboard, check the syllabus for information on required materials.
Student Services
Take advantage of the wide variety of Student services and resources available at UAA to help promote your academic and personal success and well-being.
- Enrollment Services
Enrollment Services
These departments help students enroll in and manage their courses at UAA.
Admissions
Not enrolled at UAA? The Admissions page has information to help you get started, whether your goal is a degree or just one course. Contact an Admissions Counselor to learn about academic programs, student services, campus life, and for support in the application process.
Registrar
The Office of the Registrar manages student records, including registration, degree progress, transcripts, and class scheduling. Check here for important dates and deadlines for each semester, as well as final exam schedules.
Financial Aid
The Financial Aid office can help you make an informed decision about how to pay for college. Contact them to explore the many scholarship, grant, loan, and work-study options available to make UAA affordable!
Military and Veterans Services
- Health and Well-being Resources
Health and Well-being Resources
These services can help you stay healthy and safe, so you can make the most of your time at UAA. The following services are available to students on all UAA campuses:
°Őłó±đ‌ ‌UAA‌ ‌Care‌ ‌Team‌ ‌works to promote a safe, caring and productive learning, living and working environment at UAA.‌ ‌If‌ ‌you‌ ‌need‌ ‌help‌ ‌or‌ ‌have‌ ‌witnessed‌ ‌another‌ ‌student’s‌ ‌behavior‌ ‌that‌ ‌is‌ ‌ disruptive‌ or‌ ‌concerning,‌ ‌‌contact‌ ‌the‌ ‌Care‌ ‌Team‌ ‌for‌ ‌assistance‌ ‌and‌ ‌referrals
The Psychological‌ ‌Services‌ ‌Center‌ ‌is‌ ‌a‌ ‌training‌ ‌clinic‌ ‌for‌ ‌graduate‌ ‌students‌ ‌in‌ ‌Clinical‌ ‌Psychology‌ ‌programs‌ ‌supervised‌ ‌by‌ ‌licensed‌ ‌psychologists.‌ ‌Counseling‌ ‌is‌ available to the public across all communities of Âé¶ąÎŢÂë°ć as well as UAA students, staff, and faculty
Anchorage Resources
- UAA’s Student Health and Safety webpage can help you connect with a variety of support systems and agencies related to physical health, mental health, and safety.
- is a free, peer-to-peer mental health support community which is available online, 24/7, and is completely anonymous so you can express yourself freely and openly. It includes resources and tailored self-help courses covering topics such as anxiety, sleep, depression and many more. Use your UAA email account to register.
- The AVIS Âé¶ąÎŢÂë°ć Sports Complex is an on-campus fitness facility that current students can access for free. The facilities include a fitness center, weightroom, ice rink, pool, and more.
- University‌ ‌Police‌ ‌Department‌ can be contacted for non-emergency concerns at ‌907-786-1120. ‌If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911.‌
Kenai Peninsula College Resources
- offers a variety of counseling services and hosts a student health clinic at the Kenai River Campus that all KPC students are welcome to use
- has information about campus-specific safety support. ‌If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911
Kodiak College Resources
- has information about campus-specific safety support. If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911
Mat-Su College Resources
- provide free counseling sessions for Mat-Su College students through Mat-Su Health Services, Inc.
- has information about campus-specific safety support. If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911
Prince William Sound College Resources
- has information about campus-specific safety support. If‌ ‌you‌ ‌have‌ ‌an‌ ‌emergency‌ ‌on‌ ‌campus,‌ ‌dial‌ ‌911
Smoke and Tobacco-Free UAA
“Out‌ ‌of‌ ‌respect‌ ‌for‌ ‌others‌ ‌and‌ ‌the‌ ‌campus‌ ‌environment,‌ ‌tobacco‌ ‌use‌ ‌and‌ ‌smoking,‌ ‌including‌ ‌the‌ ‌use‌ ‌of‌ ‌electronic‌ ‌cigarettes‌ ‌and‌ ‌similar‌ ‌products‌ ‌are‌ ‌prohibited‌ ‌on‌ ‌university‌ ‌property.”‌ ‌ Learn more at Smoke‌ ‌and‌ ‌Tobacco-Free‌ ‌UAA‌.
- Representation and Engagement Resources
Representation and Engagement Resources
Find your community at UAA! These programs can help you navigate your university experience and find fun and rewarding ways to get involved.
Student Life
UAA Engage shows the wide range of UAA organizations, activities, and events happening on the Anchorage campus. Virtual events are open to students on all campuses.
Student Government
- The Union of Students of the Âé¶ąÎŢÂë°ć (USUAA) is the governing body for UAA students. It provides opportunities to develop leadership and advocacy skills while representing student interests and needs
Anchorage Campus
Community Engagement
The Center for Community Engagement & Learning serves as the intersection of student learning, faculty research and creative activity, and community engagement. UAA’s community-engaged courses, internships, and service opportunities provide lots of ways for students to contribute to their communities.
On-Campus Living
These campuses have student housing options:
On-Campus Jobs for Students
UAA offers on-campus jobs for students to work on campus. On-campus jobs provide students flexible hours around their academic schedules and valuable opportunities to build skills and professional experiences. Learn more and search for positions at On-Campus Jobs.
Career Exploration
Career Services offers all UAA students and alumni career advising, job and internship opportunities, professional development resources, and networking events to help students and alumni explore their options and prepare for what comes next. This can include help creating a resume or cover letter, preparing for an interview, guidance about responding to job offers, as well as access to the Seawolf Career Closet, where students can access new and gently used professional attire and hygiene items free of charge. These community campuses also provide career counseling:
Another resource is UA’s online career management online platform, Handshake, which can be used to build a professional profile, find jobs and internships, and schedule appointments with Career Services.
Dean of Students
The Dean of Students Office provides opportunities for involvement and growth for you to be successful and achieve your academic goals. Also, the Dean of Students Office facilitates educational programs on alcohol and other drugs, wellness, safety, and topical issues.






